We make it easy to return items, even gifts. Within 10 days of receiving your order, you may return, for refund or exchange, any item that is in new condition. All gift and collectible merchandise must be returned in its original packaging in "as new" condition.
Return or Exchange of Apparel:
We offer many options to personalize or customize your embroidered clothing purchase. These include adding your Name, Job Title, Location or Facility Name. These may also include the use of a Tone-on-Tone logo(USPSTT), organization logo such as NAPUS, NLP or NAPS or any decoration other than the standard USPS logo.
Embroidery of any of the above options are deemed personalized and therefore ALL SALES ARE FINAL. Returns for any reason other than a defect in the garment will not be accepted. Please use caution when ordering any custom embroidery option. Call to discuss sizing, colors, style prior to ordering..
To return a gift for credit toward another item we sell, follow the instructions below.
Please include a note indicating which item you want as a replacement. If, as a result of the exchange transaction, you still have a credit balance with us, you can apply it toward another purchase from us within 30 days. If you still owe us a balance in excess of the item returned, please include a check or credit card information to pay the balance. Please include the appropriate additional shipping charges.
To return an item:
Contact us and request a RA Number. To request by phone
call toll free 1-866-948-4193.
Send the item to us via the U.S. Postal Service, insured for the full retail value, to the address below:
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